To strengthen our Kasteel van Ordingen team, we are looking for a Front Office Host. Kasteel van Ordingen is a five-star hotel, a gem in the heart of Haspengouw (near Sint-Truiden and Hasselt). The castle domain includes 32 rooms and suites, restaurant Aurum by Gary Kirchens (1 Michelin star, 15,5/20 Gault & Millau), Bistro Richard, wellness facilities, a lounge, and 3 meeting rooms for business gatherings. As a member of Relais & Châteaux, we also strive for an optimal guest experience in a familial and authentic environment.

You will be part of the front office team. The front office host works alone or with several colleagues in rotating shifts. He/she reports to the general manager and collaborates on tasks such as cash handling, reservations, phone calls, and providing information. The front office host may give operational instructions to the reception staff (doorman, porter, valet service), housekeeping (cleaning, room service), and, if necessary, to the restaurant and wellness facilities.

• Welcoming guests, check-in and check-out
• Providing information to guests
• Communication: phone calls, emails, messages
• Handling specific guest requests
• Room reservations
• Cash handling: invoices, payments
• Handling complaints and providing solutions
• Administrative tasks and filing invoices and other documents

• You enjoy working with and for people! 
• You gain energy from interacting with guests and colleagues and share your infectious enthusiasm
• Strong communication skills, both in person and over the phone
• Very hospitable
• Ability to work under pressure and multitask efficiently
• Striving daily to exceed our guests’ expectations
• Fluent in Dutch and English (knowledge of French and German is a plus)
• Absolute team player, but also capable of working independently
• Flexible (willing to work weekends, evenings, or on holidays), punctual, and precise
• Well-groomed and presentable with a pleasant appearance